I returned all of my video boxes to Verizon at their office, and sent them the still had their collection agency call me, and their sales dept. to get me back. Only after I requested a credit report, did I see myself owing $878 still on my report for 1 year. They have a boiler room of idiots who do not correct anything.
I finally got a foreign person with some patience at their agency to listen and he in turn requested removal while I was on the phone and sent me a release via E-Mail.
I do not know if it was removed, unless I pay for another credit report. (Note:Every month Verizon bill varied) They are a bunch of chiselers who you should not do business with.